Overbooking is a very common practice in the airline industry today. Airlines will commonly oversell a flight (by selling more seats than available) to make up for passengers who do not be visible on the morning of the flight. This practice, however, creates a problem for passengers on flights in which there are certainly not enough no-shows and, therefore, inadequate seats even though the booking was reserved and confirmed correctly.

In such cases, airlines will normally offer compensation in the form of vouchers, upgrades, points or cash to passengers prepared to voluntarily give up their seat and fly at another time. This type of case is known as “voluntary denied boarding”. Therefore a passenger who volunteers to become bumped from his / her flight would not qualify for airline compensation.

If no passengers willingly stop trying their seat in the overbooked flight, the airline will have to bump some passengers into a later flight. These cases of flyhjælp are termed as “involuntary denied boarding”, which will entitle the passengers to denied boarding compensation in the event the flight is within EU jurisdiction.

Specifically, under EU Regulation EC 261/04 regarding passenger rights, any passenger involuntarily denied boarding with an overbooked flight departing from an EU airport, no matter airline or destination, is eligible for airline compensation up to €600. Additionally, passengers overbooked on flights inbound on the EU operated by an EU carrier will also be eligible.

This regulation also establishes guidelines for flight delay compensation, flight cancellation compensation, and compensation for denied boarding and missed connections. In these instances, there is a minimum delay of three hours to trigger refund payments. However, when it comes to involuntary denied boarding as a result of overbooking, the passenger is automatically qualified for airline compensation as well as the airline is still obliged to deliver an alternate mode of transport or even a refund of the ticket.

Being bumped through your flight is unplanned and unpleasant, at best.

When you are denied boarding, you must react as follows:

Proceed to the ticket counter of your airline under consideration. Here you will usually be notified of alternative flights. The airlines are obligated to discover a satisfactory solution.

So that you can file a legitimate airline compensation claim, you should make sure you have written proof your denied boarding. This may be by means of your brand new boarding cards, if such were printed, or even your luggage receipts. In addition, you could have airline personnel put your circumstances in composing.

If you required food, accommodation or transport, including as taxi, it is actually very important to keep all receipts to make sure you receive compensation from your airline.

Then consider regardless if you are in a position to enforce your passenger rights up against the airline or tour operator. Remember that three of the year claim period only pertains to airlines – a tour operator must be contacted within 1 month.

There is a directly to airline compensation in case there is involuntary denied boarding

Air passenger rights Regulation EU 261/2004 stipulates that compensation up to 600 Euros is due to passengers who were involuntarily denied boarding with an airport inside the EU – no matter what airline or destination. Compensation for involuntarily denied boarding is likewise as a result of passengers on flights leaving a destination dexhpky65 the EU to get a destination in the EU, given that such flights are operated by an EU carrier.

Together with overbookings, the regulation also covers flight delay compensation, flight cancellation compensation, and compensation for missed connecting flights. Flight delay compensation is due when your flight arrives at its destination having a delay of three or higher hours.

In the case of involuntarily denied boarding because of overbooking, passengers are automatically qualified to receive airline compensation. Furthermore, the airline must present an alternative transport option or reimburse the airline ticket price.


Passengers denied boarding because of travelling with invalid travel documents (or without a valid visa) will not be qualified to receive a refund for overbooking.

Get specialist help immediately

Should you be affected by denied boarding as a consequence of an overbooking and would like refund.me to file claims for airline compensation on your behalf, you need to adopt these measures:

To claim your right to compensation for overbooking with refund.me, simply input your flight data on our website.

We’ll let you know straight away if you’re eligible to a refund, and to what amount exactly.

In case the airline refuses to cover, we’ll take your case to court at no extra fee. Our Europe-wide network of passenger rights lawyers features a good track record in obtaining airline compensation with respect to our clients.

When the airline has paid from the airline compensation, we are going to keep our sector-low commission of just 25 percent and transfer the rest of your money straight to your banking account!

FAQ: Get Compensation to have an overbooked flight

1. Just what are my options in case there is an overbooked flight?

Being denied boarding and bumped from an overbooked flight is of course not something you have to ingest stride. The airline must compensate you. Firstly, the airline must reimburse your unused ticket, including all taxes and fees. Also, the airline needs to present you with a re-routing (another flight) as soon as possible or at any given time easy to you. However, your airline features a ability to hold back until it finds your flight with available seats. Whilst you are waiting on your substitute flight the airline must offer you meals and refreshments, hotel accommodation (if an overnight stay is necessary), transport between your hotel and airport, as well as 2 cell phone calls (or emails or faxes).

2. Will someone maintain me in the event of an overbooked flight?

Yes. Every passenger afflicted with an overbooked flight has the right to adequate assistance. As outlined above these include free meals and refreshments too two telephone calls, emails or faxes, lodging and transport in between the airport plus your hotel. If you need to wait a few days on your substitute flight, the airline has to fund your accommodation on those nights.